And that's exactly why Google and Blogger offer a service where you can purchase the domain straight through them (via a GoDaddy partnership). DNS settings can easily become confusing and with that even when you ask for help, you hope to have a competent customer service technician on the other end of that support contact form.
But what if the service is the main issue and not the end user or the domain's vendor?
That's a problem. And one that I'm currently seeing.
Whereas all of my other sites have followed protocol properly and did what I commanded them * waves fist *, one rogue site equipped with Google Apps decides that it cannot follow my instructions.
In the past week and some change, I've been (almost) flawlessly moving my Wordpress powered blogs to Blogger! Even BBM is now on Blogger. The community forum however, continues to exist on my Private Server. All are fully intact. Except one.
As I try to attach that rogue site's domain to its corresponding Blogger blog, the message "this domain already has a blog" (or something to that extent) flashes. The DNS is setup like it's supposed to be. I notice errors as I try to log into the site's attached google apps. I suspect that between Blogger, the domain and the Google Apps, this is what's causing the conflict. After trying to figure out the combination, I give up and proceed to disable / cancel / delete the Google Apps for the domain.
Another message = "it will take 5 days to delete Google Apps for this domain".
So I should have a day or so left to wait for this domain to be totally free.
To me, for that site, it's not a terribly big deal. But for sites that have larger audiences and have "now" needs, they won't be able to wait 5 days for their site to be totally free. And this is a problem!
Google doesn't have any dedicated customer support (am I wrong? show me). So I can't call up some poor soul and yell at them to put a rush on this. They have a few help pages. And that's it. So while the world is subscribing to a lot of Google's services (and Google is becoming bigger and bigger each day Android, Chrome, etc.) one has to worry. Can you afford for your now business to wait a few days while in essence your business is in limbo.
1 comments:
Well this is the downside to using a free service... on the upside it is free, if you pay for the premium version you can get customer support. But again thats the tradeoff.
I however have had a few serious holdups setting up my google apps... However after you get them ironed out you usually don't have any more problems.
Post a Comment